Returns & Refund Policy

Last Updated: December 20, 2025

We want you to love your journal. If something's not right, here's how we handle returns and refunds.

Damaged or Defective Items

If your journal arrives damaged or there's something wrong with it, we absolutely want to make it right.

What to do:

  • Contact us at kate@themagneticmethod.com within 7 days of receiving your order

  • Include your order number and photos showing the damage or defect

  • We'll arrange a replacement or full refund - your choice

Wrong Item Sent

If we sent you the wrong item or the wrong colour, that's completely our mistake.

What to do:

  • Email kate@themagneticmethod.com within 7 days with your order number

  • We'll send you the correct item immediately

  • We'll arrange return of the incorrect item at no cost to you

Missing Items

If something's missing from your order:

What to do:

  • Contact us at kate@themagneticmethod.com within 7 days

  • Include your order number and what's missing

  • We'll send the missing item right away or refund you for it - whichever you prefer

What We Cannot Accept

Change of Mind Returns

Due to the personal and intimate nature of journaling, we cannot accept returns for change of mind - even if the journal is unopened.

We encourage you to read the product description, reviews, and FAQs carefully before purchasing. If you have any questions about whether this journal is right for you, please email kate@themagneticmethod.com before ordering.

Other Non-Returnable Items:

  • Sale or clearance items marked as "final sale"

  • Digital products (community access, downloadable content)

  • Gift cards

Exchanges

Want to swap your ‘Cacao’ journal for ‘Sand’, or vice versa?

We can only offer exchanges in these circumstances:

  • The journal arrives damaged or defective

  • We sent you the wrong colour by mistake

Exchanges for colour preference when the correct item was delivered are not available. Please choose your preferred colour carefully when ordering.

Refund Processing

Timeline

Once we receive your returned item and confirm it meets our return policy requirements:

  • We'll process your refund within 5–7 business days

  • Refunds are issued to your original payment method

  • It may take an additional 5–10 business days for the refund to appear in your account, depending on your bank or card issuer

What's Refunded

  • Product price (for eligible returns only)

  • Original shipping costs (only if return is due to our error)

  • Return shipping costs (only if return is due to our error)

You'll receive an email confirmation once your refund has been processed.

International Returns

The same return policy applies to international orders, with these additional considerations:

Return Shipping:
If the return is due to our error (damaged, defective, or wrong item), we'll cover return shipping costs or provide a prepaid label where possible.

Customs:
Any customs fees paid on the original shipment are non-refundable and are between you and your customs office.

Processing:
International returns may take longer to process due to shipping times.

Gift Returns

If someone gifted you a journal and it arrives damaged, defective, or is the wrong item:

Options:

  • The same return policy applies

  • Refund will go back to the original purchaser's payment method, or we can issue store credit

  • Contact us at kate@themagneticmethod.com to discuss the best option

We cannot accept gift returns for change of mind.

Cancellations

Before Shipping

If you need to cancel your order before it ships:

  • Contact us immediately at kate@themagneticmethod.com

  • If we haven't processed and dispatched your order yet, we'll cancel it and issue a full refund

  • Once an order has been dispatched, our standard return policy applies (defective/damaged items only)

After Shipping

Once your order has shipped, we cannot accept cancellations. Our return policy for damaged or defective items will apply once you receive your order.

Faulty or Damaged Items - Your Rights

Australian Consumer Law:
If you're in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Other Jurisdictions:
Your statutory rights under local consumer protection laws are not affected by this returns policy.

Questions or Issues?

If you have a situation that doesn't fit neatly into this policy, or if you're unsure about whether your journal qualifies for a return, email us at kate@themagneticmethod.com.
Subject Line: "Return Request - [Order Number]"
Please attach photos and details of your return/refund enquiry

We're here to help make things right if something goes wrong.